Frequently Asked Questions about Electric Service
Where are you located?
1 State Street, Norwalk, CT.
What is your phone number?
The phone number is 203-866-3366.
What are your hours?
Our office is open from 8:00 am to 5:00 pm with our cash window open from 8:30 am to 4:30 pm.
Who is responsible for the electric bill?
You, the customer of record, are responsible for payment of the electric bill.
How often do I receive a bill for electric services?
You are billed monthly.
What are the charges on my bill?
You are billed a service charge based on the consumption rate assigned to your property and a consumption charge for the electricity that passes through the meter.
When is payment due for the electric bill?
Payment for electric services is due in our office on, or before, the last day of the month in which you receive your bill. A 10% discount is applied to bills for which we receive payment in our office on or before the 10th of each month.
What if my bill is not paid on time?
Failure to pay an electric bill will result in termination of service.
What forms of payment do you accept?
What are my responsibilities?
The customer is responsible for maintaining facilities, wiring and appliances and insure they are in good working order.
Who do I contact with questions regarding my electric services, electric bill or payment?
Contact our Customer Service Dept. who will answer your questions.
What is the service address?
The service address is the address of the property where electricity is being consumed.
I am moving. What is the procedure to disconnect the electric service?
You must submit in writing to SNEW the following information: customer number; account number; service address; date of disconnection; forwarding address and phone. SNEW will disconnect the electric service on the date requested (Monday through Friday) and will generate a final bill. The final bill will be paid with the deposit and any remaining funds forwarded to you at the address provided.
What is the electric rate schedule and how are the charges set?
The schedule consists of a service charge, based on the rate applied to the account, plus a charge for electricity consumed. Service charges and consumption rates are set by the Commissioners for the Second Taxing District. Electric rates can be found on line by clicking here.
Who should I contact to receive a copy of the “Rules and Regulations” regarding electric service?
Contact our Customer Service Dept. who will mail you a complete copy or you can find it on our web site at Rules and Regulations.