Contact Customer Care

Normal Business hours:

• Monday through Friday, 8:00 am to 5:00 pm: (203) 866-3366 then Press 4.

24 Hour Emergency contact information:

• After hours, weekend, and holiday emergencies: (203) 866-3366 and follow instructions.
• NOTE: E-mails are only checked during business hours, for emergencies, please call us.  Our answering Service will contact our 24 hour on-call staff.

Customer Service & Administrative Offices

• 1 State Street
  Norwalk, CT 06854
• Phone (203) 866-3366
• Email: customerservice@snew.org 
• Click for Holiday Calendar
• Map and directions to administrative offices
• NOTE: EMAILS TO CUSTOMER SERVICE WILL BE REVIEWED DURING BUSINESS HOURS, WE MAKE EVERY EFFORT TO REPLY WITHIN 24 HOURS