Meter Reader

SOUTH NORWALK ELECTRIC AND WATER

South Norwalk Electric and Water (SNEW) is a municipal electric and water utility owned and operated by the Second Taxing District, Norwalk, Connecticut. SNEW serves some 9,000 customers with water in the greater Norwalk area and approximately 6,500 customers with electricity in South Norwalk. The District also maintains parks and other public spaces in the South Norwalk community. SNEW is a utility and is currently accepting applications for the following position:

METER READER

The Meter Reader is an entry-level position that works under the supervision of the Metering Supervisor or as assigned. The Meter Reader is responsible for obtaining accurate and timely water meter readings, repairs and maintains meters, both residential and commercial as well as checking for stopped meters, leaks and illegal hookups, vacant buildings, unprotected meters, faulty meter vaults and other customer service and metering problems.

EDUCATION, EXPERIENCE, AND MINIMUM REQUIREMENTS

1. High school diploma or technical school.
2. Plumbing experience, knowledge or aptitude.
3. Strong math skills especially in algebra and geometry.
4. Must be fluent in English, both verbal and written.
5. Must maintain a current and valid CT Driver’s License.
6. Must attend training meetings at various locations, including out-of-state overnight meetings.

JOB SPECIFICATIONS

1. Ability to learn locations of pits and hidden meters and access meters.
2. Knowledge of the service area desirable.
3. Ability to climb stairs; walk long distances daily (5 to 10 miles) and to perform duties in inclement weather.
4. Ability to work under conditions that require extreme care and detail.
5. Ability to follow oral and written instructions.
6. Ability to interpret drawings and diagrams pertaining to assigned work.
7. Ability to communicate effectively and professionally when dealing with customers.
8. Ability to obtain confined space entry training and certification and to enter confined spaces as necessary.
9. Availability for emergency call and overtime as needed.
10. Ability to learn skills to become a meter technician.
11. Ability to operate a motor vehicle in a safe and professional manner.
12. Ability to work effectively with others.
13. Ability to use computers, tablets and other technology on a daily basis.
14. Participate in required training which may be conducted at locations, in and out of the state.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Master all meter reading routes and effectively operates automated meter reading equipment.
2. Performs meter readings, testing, disconnection/reconnection, and shut offs. Checks for stopped meters, illegal hookups, and other metering and customer service problems.
3. Install and remove water and electric meters and associated wiring.
4. Keeps accurate records and files paperwork for meter changes.
5. Enters data into computers, tablets and other electronic devices. Reviews data for unusually high or unusually low consumption.
6. Handles all contact with customers and the public in a respectful and courteous manner.
7. Effectively handles and uses various electric and water test equipment.
8. Performs tests, calibrates and records test results on all electric single-phase and multi-phase meters, and on residential and commercial water meters.
9. Diagnoses meter-related billing complaints as directed by supervisor.
10. Handles all contact with customers and the public in a respectful and courteous manner.
11. Performs Emergency Work when assigned.
12. Performs any other duties assigned by the Metering Supervisor or Director of Customer Care, including working in another department and under a different job description, if required and qualified.

SNEW offers a competitive salary plus a comprehensive benefit package. An application is available at South Norwalk Electric and Water, One State Street, Norwalk, CT 06854 or on the Employee Application link on our website at www.snew.org. Please email all applications to hr@snew.org. Applications must be submitted by May 21, 2021 for consideration. EOE