The Water Operations Maintenance Manager is directly accountable to the Director of Water Operations, and is responsible for the complete maintenance, construction, and operation of the distribution, transmission, facilities, grounds, and pumping systems.  The Water Operations Maintenance Manager directly supervises staff, assigns work load, and accounts for all personnel under his/her control.   The Water Operations Maintenance Manager maintains a productive workforce exposed to the various areas of the department to ensure personnel can respond quickly and positively in any emergency situation.

The Water Operations Maintenance Manager coordinates field service activities, construction proposals, outsourced/specialized equipment maintenance, and cross connection tests/inspections. The position develops, monitors, and controls budgets and spending, and ensures that resources are used cost effectively and productively by providing direction for the planning and scheduling functions within the department. Additionally, the Water Operations Maintenance Manager trains staff and makes sure that work is performed in a safe manner at all times.

Education, Experience, & Minimum Requirements

  • High School diploma.
  • Certification as a Distribution System Operator Class III from the State of Connecticut Department of Public Health.
  • 8 years’ experience working in maintenance and construction with an emphasis on machinery and mechanical maintenance including 4 years in a supervisory position. An Associate Degree in science, engineering or business may be substituted for 4 years’ experience.
  • Experience with piping repairs and modifications, equipment analysis and troubleshooting, variable frequency drive (VFD) operations, and calibration of operating control systems.

Job Specifications

  • Technical knowledge of utility construction, pumps, electric motors, SCADA systems, plumbing, carpentry, electronics, masonry, heavy equipment, and automotive repair.
  • Ability to make sound decisions in the absence of the Director of Water Operations.
  • Ability to handle both consumer and employee grievances.
  • Ability to follow up on work orders, customer complaints, hydrant updates and testing, CBYD, tap, gate, and main locations.
  • Knowledge of basic hydraulics and the scientific principles of head loss, flow, and pumping.
  • Knowledge of confined space and safety education and the ability to train staff in those areas.
  • Knowledge of excavation safety regulations.
  • Knowledge of heavy equipment operation.
  • Availability for on call emergency duty including weekends as needed.
  • Mental stamina to concentrate on several projects at once and the ability to distinguish priorities.
  • Physical stamina to withstand long hours on emergency assignment.
  • Ability to foresee problematic situations before they occur in all areas of water system operations.
  • Ability to read blueprints, create material lists, and estimate labor.
  • Knowledge of basic accounting principles as it applies to billing, job costing, invoicing, and inventory.
  • Ability to represent the company with good verbal and written communication skills, as well public relations skills.
  • Ability and patience to supervise and train staff effectively in stated areas, provide cross-training opportunities as they arise.

Essential Duties & Responsibilities

  • Supervises day to day and long-range activities for water operations related to distribution, transmission, all mechanical equipment corrective and preventive maintenance including the water treatment plant, grounds and facilities, dam maintenance, construction and new connection oversight, and cross connection program.
  • Coordinates priorities with the Water Quality Manager under the supervision of the Director of Water Operations to support continuous operations of the water treatment and distribution system.
  • Make recommendations for water system reliability improvements (capital and operating), cost control, and, procurement and contracting.
  • Schedule and maintain hydraulic pumps; pneumatic and mechanical valve actuators; chemical feed systems; SCADA and communications; and related water supply, treatment, and distribution equipment.
  • Manages resources (employees, contractors, operating budget, and capital budget) to achieve goals cost effectively.
  • Responsible for the company’s emergency response (particularly for main breaks and mechanical equipment failures), including ensuring that the company has the proper resources and that the emergency response procedures are documented, updated, and adhered to.
  • Directs the planning and scheduling of activities across all functions in the department, including the development and implementation of preventive maintenance programs (e.g. leak survey, valve maintenance, hydrant maintenance, and flushing).
  • Oversee work activities including planned and reactive maintenance; manage continuous forecasts of resources and projects.
  • Schedule and assign work/goals for direct reports, responsible for performance management including recommendations for recruiting, salary increases, training, and promotions.
  • Develop and maintain department budgets for facilities, equipment, supplies and human resources.
  • Maintain logs of inspections performed; prepare periodic and special reports as required; estimate progress payments due on contracts. Maintain and update utility records as required.

Public Relations

  • Maintains cordial working relationships with municipal and state personnel.
  • Participates, as appropriate in community and industrial associations to maintain and enhance the Department’s reputation in the area and industry.

General Administrative

  • Prepares annual goals, plans operating budgets as directed, to accomplish above responsibilities.
  • Performs other miscellaneous duties, as directed.

To Apply

SNEW offers a competitive salary plus a comprehensive benefit package. An application packet is available at South Norwalk Electric & Water, One State Street, Norwalk, CT 06854 or on our Website. Applications must be submitted by November 15, 2022 for consideration.

Job Details

October 26, 2022
November 15, 2022