The Water Operations Maintenance Manager is directly accountable to the Director of Water Operations, and is responsible for the complete maintenance, construction, and operation of the distribution, transmission, facilities, grounds, and pumping systems.  The Water Operations Maintenance Manager directly supervises staff, assigns work load, and accounts for all personnel under his/her control.   The Water Operations Maintenance Manager maintains a productive workforce exposed to the various areas of the department to ensure personnel can respond quickly and positively in any emergency situation.

The Water Operations Maintenance Manager coordinates field service activities, construction proposals, outsourced/specialized equipment maintenance, and cross connection tests/inspections. The position develops, monitors, and controls budgets and spending, and ensures that resources are used cost effectively and productively by providing direction for the planning and scheduling functions within the department. Additionally, the Water Operations Maintenance Manager trains staff and makes sure that work is performed in a safe manner at all times.

Education, Experience, & Minimum Requirements

• High School diploma.
• Certification as a Distribution System Operator Class III from the State of Connecticut Department of Public Health.
• 8 years’ experience working in maintenance and construction with an emphasis on machinery and mechanical maintenance including 4 years in a supervisory position. An Associate Degree in science, engineering or business may be substituted for 4 years’ experience.
• Experience with piping repairs and modifications, equipment analysis and troubleshooting, variable frequency drive (VFD) operations, and calibration of operating control systems.

Job Specifications

• Technical knowledge of utility construction, pumps, electric motors, SCADA systems, plumbing, carpentry, electronics, masonry, heavy equipment, and automotive repair.
• Ability to make sound decisions in the absence of the Director of Water Operations.
• Ability to handle both consumer and employee grievances.
• Ability to follow up on work orders, customer complaints, hydrant updates and testing, CBYD, tap, gate, and main locations.
• Knowledge of basic hydraulics and the scientific principles of head loss, flow, and pumping.
• Knowledge of confined space and safety education and the ability to train staff in those areas.
• Knowledge of excavation safety regulations.
• Knowledge of heavy equipment operation.
• Availability for on call emergency duty including weekends as needed.
• Mental stamina to concentrate on several projects at once and the ability to distinguish priorities.
• Physical stamina to withstand long hours on emergency assignment.
• Ability to foresee problematic situations before they occur in all areas of water system operations.
• Ability to read blueprints, create material lists, and estimate labor.
• Knowledge of basic accounting principles as it applies to billing, job costing, invoicing, and inventory.
• Ability to represent the company with good verbal and written communication skills, as well public relations skills.
• Ability and patience to supervise and train staff effectively in stated areas, provide cross-training opportunities as they arise.

Essential Duties & Responsibilities

• Supervises day to day and long-range activities for water operations related to distribution, transmission, all mechanical equipment corrective and preventive maintenance including the water treatment plant, grounds and facilities, dam maintenance, construction and new connection oversight, and cross connection program.
• Coordinates priorities with the Water Quality Manager under the supervision of the Director of Water Operations to support continuous operations of the water treatment and distribution system.
• Make recommendations for water system reliability improvements (capital and operating), cost control, and, procurement and contracting.
• Schedule and maintain hydraulic pumps; pneumatic and mechanical valve actuators; chemical feed systems; SCADA and communications; and related water supply, treatment, and distribution equipment.
• Manages resources (employees, contractors, operating budget, and capital budget) to achieve goals cost effectively.
• Responsible for the company’s emergency response (particularly for main breaks and mechanical equipment failures), including ensuring that the company has the proper resources and that the emergency response procedures are documented, updated, and adhered to.
• Directs the planning and scheduling of activities across all functions in the department, including the development and implementation of preventive maintenance programs (e.g. leak survey, valve maintenance, hydrant maintenance, and flushing).
• Oversee work activities including planned and reactive maintenance; manage continuous forecasts of resources and projects.
• Schedule and assign work/goals for direct reports, responsible for performance management including recommendations for recruiting, salary increases, training, and promotions.
• Develop and maintain department budgets for facilities, equipment, supplies and human resources.
• Maintain logs of inspections performed; prepare periodic and special reports as required; estimate progress payments due on contracts. Maintain and update utility records as required.

Public Relations

• Maintains cordial working relationships with municipal and state personnel.
• Participates, as appropriate in community and industrial associations to maintain and enhance the Department’s reputation in the area and industry.

General Administrative

• Prepares annual goals, plans operating budgets as directed, to accomplish above responsibilities.
• Performs other miscellaneous duties, as directed.

To Apply

SNEW offers a competitive salary plus a comprehensive benefit package. An application packet is available at South Norwalk Electric & Water, One State Street, Norwalk, CT 06854 or on our Website. Applications must be submitted by November 15, 2022 for consideration.

SOUTH NORWALK ELECTRIC AND WATER

South Norwalk Electric and Water, a water and electric utility owned and operated by the Second Taxing District, Norwalk, Connecticut, is currently accepting applications for the following position:

SENIOR OPERATOR

South Norwalk Electric & Water (SNEW) is seeking a Senior Operator (Senior Operator) based at our state-of-the art membrane water plant in Wilton, Connecticut. This position is responsible for the operations and maintenance of our 10 MGD water filtration plant and pump stations interfacing with storage tanks, dams, and distribution systems required to deliver high quality water to our customers. The Senior Operator makes recommendations for system improvements (capital and operating), cost control, procurement and contracting, and process optimization.

The ideal candidate will have significant experience with scheduling and maintenance and repair of hydraulic pumps; pneumatic and mechanical valve actuators; chemical feed systems; SCADA and communications; and related water supply, treatment, and distribution equipment. She or he will also have demonstrated understanding in piping repairs and modifications, equipment analysis and troubleshooting, variable frequency drive (VFD) operations, and calibration of operating control systems.

The Senior Operator should have a strong practical knowledge of water chemistry and biology, electrical   components and equipment, and computerized automation and control technology required to operate a fully automated modern membrane water treatment plant and distribution system with several pressure zones.

SNEW prefers the candidate to have a minimum of 10 years’ of related experience, a commercial driver’s license (CDL), and Class IV State of Connecticut water treatment operator certification. The candidate will be required to obtain the operator certification within the position’s probationary period.

This hourly position is required to work on-call, over-time, and emergencies as needed. SNEW offers a competitive salary and great benefits including participation in the CMERS pension program.

This is an important and highly-respected position within the Water Operations Group which is comprised of energetic, upbeat professionals working on a bucolic campus in Wilton, Connecticut. Water Operations’ collective culture is focused on environmental sustainability, conservation, and preservation.

SNEW offers a competitive salary plus a comprehensive benefits package. An application packet is available at South Norwalk Electric & Water, One State Street, Norwalk, CT 06854, or on our website at www.snew.org. Applications must be submitted by January 31, 2022. EOE.

SOUTH NORWALK ELECTRIC AND WATER

South Norwalk Electric and Water, a water and electric utility owned and operated by the Second Taxing District, Norwalk, Connecticut, is currently accepting applications for the following position:

WATER OPERATOR

This entry level position is responsible for monitoring the control system operation for filtration and distribution including preventive maintenance, record keeping, data entry, facility and equipment cleaning and operating a tank truck.

Requirements: High School diploma with strong math skills in algebra, valid driver’s license with a good driving record, ability to obtain a valid Connecticut Commercial Driver’s License (CDL), Class B (without restrictions E,G,L or R), ability to operate computer systems proficiently, general knowledge of mechanics, must be in good physical condition and have physical stamina to work in all weather conditions year round, ability to obtain certification as a Treatment Plant Operator and Distribution Operator by the state of Connecticut, must be fluent in English, both oral and written; must be available for emergency call and on-call duty; must live within 30 minutes commute to the Wilton filtration plant or the Water Street office in Norwalk.

SNEW offers a competitive salary plus a comprehensive benefits package. An application packet is available at South Norwalk Electric & Water, One State Street, Norwalk, CT 06854 or our website at www.snew.org. Applications must be submitted by November 19, 2021 for consideration. EOE

SOUTH NORWALK ELECTRIC AND WATER

South Norwalk Electric and Water, a water and electric utility owned and operated by the Second Taxing District, Norwalk, Connecticut, is currently accepting applications for the following position:

SENIOR OPERATOR

South Norwalk Electric & Water (SNEW) is seeking a Senior Operator based at our state-of-the art membrane water plant in Wilton, Connecticut. This position is responsible for the operations and maintenance of our 10 MGD water filtration plant and pump stations interfacing with storage tanks, dams, and distribution systems required to deliver high quality water to our customers. The Senior Operator makes recommendations for system improvements (capital and operating), cost control, procurement and contracting, and process optimization.

The ideal candidate will have significant experience with scheduling and maintenance and repair of hydraulic pumps; pneumatic and mechanical valve actuators; chemical feed systems; SCADA and communications; and related water supply, treatment, and distribution equipment. She or he will also have demonstrated understanding in piping repairs and modifications, equipment analysis and troubleshooting, variable frequency drive (VFD) operations, and calibration of operating control systems.

The Senior Operator should have a strong practical knowledge of water chemistry and biology, electrical   components and equipment, and computerized automation and control technology required to operate a fully automated modern membrane water treatment plant and distribution system with several pressure zones.

SNEW prefers the candidate to have a minimum of 10 years’ of related experience, a commercial driver’s license (CDL), and Class IV State of Connecticut water treatment operator certification. The candidate will be required to obtain the operator certification within the position’s probationary period.

This hourly position is required to work on-call, over-time, and emergencies as needed. SNEW offers a competitive salary and great benefits including participation in the CMERS pension program.

This is an important and highly-respected position within the Water Operations Group which is comprised of energetic, upbeat professionals working on a bucolic campus in Wilton, Connecticut. Water Operations’ collective culture is focused on environmental sustainability, conservation, and preservation.

SNEW offers a competitive salary plus a comprehensive benefits package. An application packet is available at South Norwalk Electric & Water, One State Street, Norwalk, CT 06854, or on our website at www.snew.org. Applications must be submitted by June 30, 2021. EOE.

South Norwalk Electric and Water (SNEW), a water and electric utility owned and operated by the Second Taxing District, Norwalk, Connecticut, is currently accepting applications for the following position:

DIRECTOR OF WATER OPERATIONS

The Director of Water Operations is directly accountable to the General Manager, and is responsible for the complete operation, maintenance and construction of the water system, including the filtration plant, the watershed, dams, reservoirs, pumping stations, tanks, pipelines and other related facilities.

The Director of Operations shall be responsible for water quality as it relates to the facilities under his/her control. The Director of Operations shall insure that all projects, improvements, operations, maintenance procedures and construction methods conform to proper current quality control, procedures and practices, and are consistent with water quality and service delivery goals. The Director of Operations shall coordinate with the Director of Finance and Services to insure that proper accounting procedures are implemented for all operations. The Director of Operations must be able to assure that water delivered to customers meets the most stringent utility standards.

EDUCATION, EXPERIENCE AND MINIMUM QUALIFICATIONS

1. Bachelor degree in engineering or related field.
2. Valid Connecticut driver’s license.
3. Seven (7) years significant job related experience in the field of public water supply systems, three (3) years of which must be at a supervisory level.
4. A Master’s degree in science or business may be substituted for two years of experience.
5. Must live within 45 minutes commute to the One State Street office.

JOB SPECIFICATIONS

1. Ability to manage and direct the activities of others while still maintaining a high-level of motivation among employees.
2. Knowledge of accounting as it pertains to budgeting, cost control, and long-term planning.
3. Technical knowledge of engineering, science, chemistry and biology for maintenance of high water quality and laboratory decisions.
4. Ability to express oneself technically and non-technically, both in written and oral communications as well as possess public speaking skills.
5. Ability to assess emergency situations, and make decisions to assure water supply to all consumers.
6. Ability to maintain good working relationships with other utilities.
7. General knowledge of laws and regulations governing hiring procedures and human rights.
8. Knowledge of or ability to learn company policies and regulations.
9. General knowledge of local political structures, local planning and zoning regulations, environmental and wetland laws.
10. Knowledge of safety as it relates to chemical hazards, OSHA regulations, and confined spaces.
11. Physical stamina to enter confined spaces.
12. Physical stamina to work around hazardous chemicals and water system construction sites, and the mental stamina to handle all emergency situations and respond appropriately.
13. Ability to be on call 24 hours per day for emergency situations.
14. Ability to represent the organization professionally at evening meetings as directed.
15. Technical knowledge and mental stamina to deal with customer complaints regarding water systems.
16. Knowledge and mental ability to make sound judgments regarding water operations (long and short term), judgments regarding emergency situations, and judgments regarding personnel issues.
17. Knowledge and ability to evaluate staff performance.
18. Mental stamina to perform in a work environment with constantly changing priorities.
19. Ability to interface with all departments within the organization.
20. Working knowledge of computers and complex operations and data base software.
21. Ability to keep updated on constantly changing technical and regulatory information.
22. Ability to attend non‑local conferences and seminars as necessary to keep current on new and improved methods regarding water quality.
23. Availability for occasional evening meetings.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. With the General Manager, sets performance goals and directs the employees under his/her supervision towards the achievement of those goals. Evaluates organizational and individual performance and takes action as appropriate.
2. Continually evaluates the operations and effectiveness of the filtration plant water system, including the water distribution system.
3. Manages cost control of operations.
4. Maintains liaison between Operations, Customer Care, Finance & Services and Management.
5. Travels nationwide to attend educational seminars as directed by the General Manager.
6. Prepares annual budget for the operations department.
7. Reports, studies and researches water quality problems concerning the distribution system, filtration plant and source of supply.
8. Responsible for overall safety of operations and the implementation of safety procedures by its staff.
9. Is available to direct responses to system emergencies as required by weather, system conditions, and/or customer outages.
10. Performs other miscellaneous duties, as assigned.

SNEW offers a competitive salary plus a comprehensive benefit package. The application is available at South Norwalk Electric and Water, One State Street, Norwalk, CT 06854, by emailing Hr@snew.org or on our Website at www.snew.org. Applications must be submitted by November 25, 2020 for consideration. EOE

WATER OPERATOR

This entry level position is responsible for monitoring the control system operation for filtration and distribution including preventive maintenance, record keeping, data entry, facility and equipment cleaning and operating a tank truck.

Requirements: High School diploma with strong math skills in algebra, valid driver’s license with a good driving record, ability to obtain a valid Connecticut Commercial Driver’s License (CDL), Class B (without restrictions E,G,L or R), ability to operate computer systems proficiently, general knowledge of mechanics, must be in good physical condition and have physical stamina to work in all weather conditions year round, ability to obtain certification as a Treatment Plant Operator and Distribution Operator by the state of Connecticut, must be fluent in English, both oral and written; must be available for emergency call and on-call duty; must live within 30 minutes commute to the Wilton filtration plant or the Water Street office in Norwalk.

SNEW offers a competitive salary plus a comprehensive benefits package. An application packet is available at South Norwalk Electric & Water, One State Street, Norwalk, CT 06854, by emailing Hr@snew.org or on our website at www.snew.org. Applications must be submitted by July 31, 2018 for consideration. EOE

SOUTH NORWALK ELECTRIC AND WATER

South Norwalk Electric and Water (SNEW) is a municipal electric and water utility owned and operated by the Second Taxing District, Norwalk, Connecticut. SNEW serves some 9,200 customers with water throughout Norwalk and surrounding areas. SNEW is currently accepting applications for the following position:

Water Operations Manager

The Water Operations Manager is responsible for the operation and maintenance of the water treatment plant, pump stations, dams, tanks, hydrants, pipelines, and the investigation of customer-owned facility problems. The Water Operations Manager plans and organizes the daily operation and maintenance of the water system and assures that the treatment and distribution systems comply with Federal and State regulations.   Qualifications include:

1. High School diploma and ten (10) years’ water treatment plant and water distribution system experience with three (3) years conventional rapid sand filtration or membrane plant operations experience. An Associate’s Degree in the physical sciences or engineering may be substituted for four (4) years’ experience.
2. Certification by the State of Connecticut as a Treatment Plant Operator IV and as a Distribution System Operator III, within three years of employment.
3. The ability to apply a strong practical knowledge of electrical components and equipment, computerized automation and control technology, mechanical devices and control software to maintain and improve a fully automated, complex membrane water treatment plant and water distribution system components, including pump stations and water storage facilities.
4. The ability to work well with others and have an interest in development of other employees.
5. Be available during emergency situations which may include after-hours time or being on-call as needed.
6. Maintain a high level of safety at all times
7. Performs other duties as assigned

SNEW offers a competitive salary plus a comprehensive benefit package. An application packet is available at South Norwalk Electric & Water, One State Street, Norwalk, CT 06854, by emailing Hr@snew.org or on our Website at www.snew.org. Applications must be submitted by March 16, 2018 for consideration. EOE

South Norwalk Electric and Water (SNEW), a water and electric utility owned and operated by the Second Taxing District, Norwalk, Connecticut, is currently accepting applications for the following position:

DIRECTOR OF WATER OPERATIONS

The Director of Water Operations is a vital member of SNEW’s management team. The position is directly accountable to the General Manager, and is responsible for the complete operation, maintenance and construction of the water system, including the filtration plant, the watershed, dams, reservoirs, pumping stations, tanks, pipelines and other related facilities.

The Director of Water Operations shall be responsible for water quality as it relates to the

facilities under his/her control, and insures that all projects, improvements, operations, maintenance procedures and construction methods conform to proper current quality control, procedures and practices, and are consistent with water quality and service delivery goals.

Requirements:

• Bachelor’s degree engineering or related field, and seven (7) years significant job related experience, at least 3 in a supervisory capacity, in public water supply systems.
• A Master’s degree in science, business, or engineering is desirable.
• Technical knowledge of engineering, science, chemistry, and biology as pertaining to the maintenance of high water quality.
• Demonstrated history of managerial competence in both routine and emergency conditions.
• General knowledge of local political structures, regulation, environmental and wetlands requirements.
• Experience in the assessment of emergency conditions, and in making decisions to assure safe drinking water supply.
• Skill in preparing and maintaining an annual budget for an operational water department.
• Availability to be on-call 24 hours/day.

SNEW offers a competitive salary plus a comprehensive benefit package. The application is available at South Norwalk Electric and Water, One State Street, Norwalk, CT 06854, by emailing Hr@snew.org or on our Website at www.snew.org. Applications must be submitted by January 3, 2018 for consideration. EOE