SOUTH NORWALK ELECTRIC AND WATER

South Norwalk Electric and Water (SNEW) is a municipal electric and water utility owned and operated by the Second Taxing District, Norwalk, Connecticut. SNEW serves some 9,500 customers with water in the greater Norwalk area and approximately 6,500 customers with electricity in South Norwalk. The District also maintains parks and other public spaces in the South Norwalk community. SNEW is a utility and is currently accepting applications for the following position:

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

The Customer Service Representative is responsible for providing outstanding customer service to water and electric customers regarding billing inquiries, service transfers and collections of accounts both over the telephone and in person.

EDUCATION, EXPERIENCE, AND MINIMUM REQUIREMENTS

• High school diploma.
• Two (2) years’ experience as a customer service representative or must have worked in a banking position with emphasis on handling money and dealing with customers.
• Valid Connecticut driver’s license.
• Advanced computer abilities with strong Excel.
• Exceptional interpersonal and communication skills.
• Skilled in problem solving.
• Aptitude for math.
• Excellent attention to details.
• Must have a positive and friendly work ethic and attitude.
• Fluent in English and Spanish.

JOB SPECIFICATIONS

• Knowledge of or ability to learn computerized customer accounting system.
• Ability to perform mathematical calculations with regards to customer accounts and consumption.
• Ability to answer the telephone in an informed and professional manner.
• Ability to remain calm and professional during busy times and/or when dealing with difficult customers.
• Ability to handle confidential information with discretion.
• Ability to handle and collect money with integrity, including operation of electronic cash register.
• Ability to work with hardship customers sensitively.
• Ability to learn how to perform title searches of land records at city hall.
• Ability and mental stamina to follow up on all aspects of the position.
• Ability and mental stamina to relate and interface well with coworkers, customers, financial institutions, vendors, and attorneys.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Must be able to handle multiple tasks simultaneously.
• Must be able to handle all customers, including aggressive, rude, and difficult customers politely and in a business‐like manner.
• Processes customer application forms for new and current customers, determines related charges for the service requested, collects deposits, prepares change of address records, and issues discontinuance orders as directed.
• Communicates with customers by phone or in person and receives orders for installation, connection, disconnection, or change in service.
• Assists customers with their various account inquiries.
• Operates the cash register, collects over‐the‐counter payments, and balances the cash drawer on a daily basis.
• Posts payments and adjustments, and issues service orders as directed by the Customer Service & Billing Supervisor.
• Assists with collections, billing, credit records, and security deposits.
• Obtains information regarding property transfers including issuing service orders.
• Responsible for maintaining current customer account records in the billing system including scanning new activity.
• Assists in the preparation of reports, documents, and other information as directed by the Customer Service & Billing Supervisor.
• Opens and sorts mail, and answers and directs telephone calls within the organization professionally.
• Scans checks and makes daily bank deposits for SNEW.
• Performs any other duties assigned by the Customer Service & Billing Supervisor and/or the General Manager, including working in another Department under another job description, if required and qualified.

SNEW offers a competitive salary plus a comprehensive benefit package. An application is available at South Norwalk Electric and Water, One State Street, Norwalk, CT 06854 or on the Employee Application link on our website at www.snew.org. Applications must be submitted by April 4, 2024 for consideration. EOE

SOUTH NORWALK ELECTRIC AND WATER

South Norwalk Electric and Water, a water and electric utility owned and operated by the Second Taxing District, Norwalk, Connecticut, is currently accepting applications for the following position:

GIS COORDINATOR

The GIS Coordinator maintains the ESRI geographic information system for electric and water distribution, collects related field data, maintains AutoCAD CAD drawings, and works with engineering and IT on various utility projects. On average, 90%+ of time is spent in the office, with the remainder in our small local service territory.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Manages the company’s electric and water GIS systems.
2. Manages the company’s electric and water CAD drawings.
3. Edits water and electric distribution system records on the GIS, CAD, and other systems.
4. Publishes web services and web maps containing GIS data for intranet websites and mobile applications.
5. Performs field work consisting of locating and identifying utility equipment.
6. Satisfies utility asset data requests.
7. Assists in engineering, billing, and IT tasks.
8. Handles all confidential information regarding customers, employees, former employees and impending policy changes with absolute discretion.
9. Performs other miscellaneous duties as assigned.

JOB SPECIFICATIONS

1. Strong technical knowledge of GIS, CAD and database systems.
2. General knowledge of safety regulations.
3. Ability to represent the company with good written and verbal communications skills, as well as public relation skills.
4. Knowledge of office procedures and company policies.
5. General knowledge of water distribution systems.
6. General knowledge of electric distribution systems.
7. General knowledge of electric metering systems.
8. Ability to set priorities and handle more than one project at a time.
9. Ability to interface well with all departments within the company.
10. Ability to attend non-local conferences as necessary to keep current on new technology.
11. Ability to represent the organization in a professional manner in meetings and in dealing with the public, contractors and staff.
12. Ability to provide technical assistance to other departments and other utilities when necessary.

EDUCATION, EXPERIENCE, AND MINIMUM REQUIREMENTS

1. A valid Connecticut driver’s license
2. High School Diploma
3. Six (6) years’ utility experience with an understanding of complex plumbing systems, a knowledge of electric distribution systems, and the ability to maintain CAD and Geospatial mapping systems.
4. An Associate’s Degree in science or engineering (may be substituted for (4) years of experience)
5. Must be fluent in verbal and written English.

PREFERRED SKILLS

1. Three (3) years’ experience with ESRI GIS such as ArcGIS Desktop, ArcGIS Pro, ArcGIS Server, and Portal for ArcGIS / ArcGIS Online.
2. Experience with AutoCAD
3. Experience with Microsoft Excel
4. Experience with Microsoft SQL Server
5. Experience with NISC (National Information Solutions Cooperative) systems is a plus.
6. GISP, ASPRS, and university GIS certifications and ESRI exams are a plus.
7. Ability to locate and identify equipment in the field on foot and by vehicle.

SNEW offers a competitive salary plus a comprehensive benefit package including participation in the CMERS pension program. Applications can be found on our website at https://www.snew.org/jobs-rfp/careers/. Please email all applications to hr@snew.org. Applications must be submitted by February 2, 2022 for consideration or until position is filled. EOE

SOUTH NORWALK ELECTRIC AND WATER

South Norwalk Electric and Water (SNEW) is a municipal electric and water utility owned and operated by the Second Taxing District, Norwalk, Connecticut. SNEW serves some 9,000 customers with water in the greater Norwalk area and approximately 6,500 customers with electricity in South Norwalk. The District also maintains parks and other public spaces in the South Norwalk community. SNEW is a utility and is currently accepting applications for the following position:

IT MANAGER

The IT Manager is directly accountable to the Director of Customer Care. The IT Manager is responsible for the overall operation and management of the organization’s information systems including cyber security, computer applications, databases, computer systems, network management and related support and training to all other departments within the organization. The IT Manager is accountable for technology strategic planning for all aspects of SNEW’s technology.

EDUCATION, EXPERIENCE, AND MINIMUM REQUIREMENTS

1. Associates Degree in computer science, information technology or management information systems and six (6) years of programming and computer operation experience.
2. Or a Bachelor’s Degree in computer science, information technology or management information systems and four (4) years of programming and computer operation experience.
3. Experience with personal computers, off site communications, network servers, and cyber security. Knowledge of software packages, and the ability to install programs and modify off-the shelf software, including database, graphics, accounting systems and CAD packages.
4. Must be available for after-hours calls to respond to system problems.
5. Must be fluent in verbal and written English.

JOB SPECIFICATIONS

1. Knowledge of database systems including MS-SQL and Oracle.
2. Knowledge of National Institute of Standards and Technology (NIST) requirement.
3. Knowledge of North American Electric Reliability Corporation Critical Infrastructure Protection (NERC CIP) as well as NERC reliability standards for telecommunications and networks.
4. Ability to solve problems with software and hardware systems.
5. Ability to train staff in the use of software systems.
6. Knowledge of or ability to learn accounting logic principles.
7. Ability to communicate effectively in both oral and written communications.
8. Knowledge of basic office procedures and ability to learn organizational policies.
9. Working knowledge of network systems and personal computers.
10. Working knowledge of network software.
11. General knowledge of accounting and/or computerized accounting packages.
12. Technical knowledge of personal computers for configuration and use with networks.
13. Knowledge of programming techniques using multiple languages, business software packages and CAD (drafting packages).
14. Physical stamina to lift and move computers, boxes of paper, forms, and peripherals.
15. Mental stamina to work under conditions with constantly changing priorities.
16. Ability to work with all types of people under varying circumstances and to interface with all departments within the organization.
17. Ability and knowledge to obtain additional, ongoing training to constantly keep current on new developments in the field.
18. Working knowledge of computerize telephone systems and integrating with off-shelf software.
19. Ability, mental stamina, and patience to provide additional training to coworkers on computers and related software.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Evaluate existing system in order to make appropriate recommendations for improvement.
2. Plans and budgets for IT Department.
3. Oversees the daily work of the IT staff to provide timely, quality support for hardware, operating systems, and business applications.
4. Evaluates the performance of employees under his/her supervision.
5. Supervises and supports the computer network.
6. Provides support for all systems and software.
7. Supervises and programs computerized gas pump system.
8. Provides purchase support for computers and related products.
9. Documents procedures for all computers and systems.
10. Reviews and maintains the department’s cyber security plan.
11. Makes recommendations to supervisor for implementing more efficient systems.
12. Provides programming for special projects.
13. Provides configuration for all newly purchased computers.
14. Recommends to supervisor and implements approved procedures for better utilization of computers and systems.
15. Provides support, training and consultation to staff members who need assistance in computer skills or utilization.
16. Makes recommendations to improve data handling, organization wide.
17. Reviews and upgrades computer facilities and utilization, through reports and studies.
18. Provides technical assistance as necessary for automated systems including meter reading, databases, accounting, SCADA, advanced billing systems, CAD, and all other computer based systems and equipment.
19. Manages and supports phone system, outage management system and internet connectivity at all locations.
20. Performs other miscellaneous duties, as assigned.

SNEW offers a competitive salary plus a comprehensive benefit package. An application is available at South Norwalk Electric and Water, One State Street, Norwalk, CT 06854 or on the Employee Application link on our website at www.snew.org. Please email all applications to hr@snew.org. Applications must be submitted by August 11, 2021 for consideration. EOE

SOUTH NORWALK ELECTRIC AND WATER

South Norwalk Electric and Water (SNEW) is a municipal electric and water utility owned and operated by the Second Taxing District, Norwalk, Connecticut. SNEW serves some 9,500 customers with water in the greater Norwalk area and approximately 6,500 customers with electricity in South Norwalk. The District also maintains parks and other public spaces in the South Norwalk community. SNEW is a utility and is currently accepting applications for the following position:

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

The Customer Service Representative is responsible for providing outstanding customer service to water and electric customers regarding billing inquiries, service transfers and collections of accounts both over the telephone and in person.

EDUCATION, EXPERIENCE, AND MINIMUM REQUIREMENTS

1. High school diploma.
2. Two (2) years’ experience as a customer service representative or must have worked in a banking position with emphasis on handling money and dealing with customers.
3. Valid Connecticut driver’s license.
4. Advanced computer abilities with strong Excel.
5. Exceptional interpersonal and communication skills.
6. Skilled in problem solving.
7. Aptitude for math.
8. Excellent attention to details.
9. Must have a positive and friendly work ethic and attitude.
10. Fluent in English and Spanish.

JOB SPECIFICATIONS

1. Knowledge of or ability to learn computerized customer accounting system.
2. Ability to perform mathematical calculations with regards to customer accounts and consumption.
3. Ability to answer the telephone in an informed and professional manner.
4. Ability to remain calm and professional during busy times and/or when dealing with difficult customers.
5. Ability to handle confidential information with discretion.
6. Ability to handle and collect money with integrity including operation of electronic cash register.
7. Ability to work with hardship customers sensitively.
8. Ability to learn how to perform title searches of land records at city hall.
9. Ability and mental stamina to follow up on all aspects of the position.
10. Ability and mental stamina to relate and interface well with coworkers, customers, financial institutions, vendors, and attorneys.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Must be able to handle multiple tasks simultaneously.
2. Must be able to handle all customers, including aggressive, rude, and difficult customers politely and in a business‐like manner.
3. Processes customer application forms for new and current customers, determines related charges for the service requested, collects deposits, prepares change of address records, and issues discontinuance orders as directed.
4. Communicates with customers by phone or in person and receives orders for installation, connection, disconnection, or change in service.
5. Assists customers with their various account inquiries.
6. Operates the cash register, collects over‐the‐counter payments, and balances the cash drawer on a daily basis.
7. Posts payments and adjustments, and issues service orders as directed by the Customer Service Supervisor or Director of Customer Care.
8. Assists with collections, billing, credit records, and security deposits.
9. Obtains information regarding property transfers including issuing service orders.
10. Responsible for maintaining current customer account records in the billing system including scanning new activity.
11. Assists in the preparation of reports, documents, and other information as directed by the Customer Service Supervisor or the Director of Customer Care.
12. Opens and sorts mail, and answers and directs telephone calls within the organization professionally.
13. Scans checks and makes daily bank deposits for SNEW.
14. Performs any other duties assigned by the Customer Service Supervisor and/or Director of Customer Care and/or the General Manager, including working in another Department under another job description, if required and qualified.

SNEW offers a competitive salary plus a comprehensive benefit package. An application is available at South Norwalk Electric and Water, One State Street, Norwalk, CT 06854 or on the Employee Application link on our website at www.snew.org. Please email all applications to hr@snew.org. Applications must be submitted by January 7, 2021 for consideration. EOE

CUSTOMER SERVICE AND BILLING SUPERVISOR

The Customer Service and Billing Supervisor oversees and coordinates activities of Customer Service Representatives, Collection Specialist and functions of the Customer Care Department. Additionally, the role is responsible for routine and complex analysis of meter reads, exception reports, pre-bills and final bills to ensure the accurate and timely delivery of all monthly and quarterly bills to customers. The Customer Service and Billing Supervisor processes and performs all customer service related responsibilities for the electric and water utility, including responding to difficult customer complaints and questions, as directed by the Director of Customer Care.

EDUCATION, EXPERIENCE, AND MINIMUM REQUIREMENTS

1. Bachelor’s degree (B.A./B.S.) and a minimum of two years supervisory experience and/or training, or;
2. Associates degree and five (5) years’ experience, or;
3. Ten (10) years’ experience in customer service related position
4. Excellent interpersonal and communication skills
5. Excellent problem solving and math skills
6. Skilled MS Excel user
7. Prior utility experience a plus
8. Bilingual Spanish speaker a plus

JOB SPECIFICATIONS

1. Knowledge of or ability to learn computerized customer accounting system.
2. Ability to perform mathematical calculations and analysis with regards to customer accounts and consumption.
3. Ability to answer the telephone in an informed and professional manner.
4. Ability to remain calm and professional when dealing with difficult customers.
5. Ability to handle confidential information with discretion.
6. Ability to handle and collect money with integrity including operation of cash register.
7. Ability to work with hardship customers sensitively.
8. Ability and mental stamina to follow up on all aspects of the position.
9. Ability and mental stamina to relate and interface well with coworkers, customers, financial institutions, vendors and attorneys.
10. Ability to supervise and coach Customer Service support staff, including performance management, work flow and disciplinary actions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Performs all the duties of the Customer Service Representatives.
2. Review daily bank deposits for accuracy.
3. Maintains billing records, daily cash entries, and security deposits.
4. Verifies cash drawer operation and receipts daily.
5. Reviews billing and management of accounts to assure accuracy. Reviews and coordinates billing data with metering department in order to accurately render customer bills.
6. Supervises the posting of payments and adjustments.
7. Recommends improvements to the billing, collection and customer service systems to streamline customer service operations.
8. Produces reports, tables, and statistics related to the Customer Care Department, as directed by the Director of Customer Care and/or the General Manager.
9. Prepares work schedules, and expedites workflow.
10. Conducts annual performance reviews for Customer Service Representatives and Collection Specialist. Recommends disciplinary action as necessary.
11. Is responsible for safe and efficient operation of Customer Care Department.
12. Handles all contact with customers and the public in a respectful and courteous manner.
13. Performs any other duties assigned by the Director of Customer Care and/or the General Manager, including working in another Department under another job description if required and qualified.

SNEW offers a competitive salary plus a comprehensive benefit package. An application is available at South Norwalk Electric and Water, One State Street, Norwalk, CT 06854 or on the Employee Application link on our website at www.snew.org. Please email all applications to hr@snew.org. Applications must be submitted by December 3, 2020 for consideration. EOE

South Norwalk Electric and Water

General Manager/Chief Executive Officer

South Norwalk, CT. The General Manager/Chief Executive Officer provides leadership and strategic direction resulting in superior service and competitive water and electric rates for the customers and residents of the Second Taxing District in Norwalk, CT. The Second Taxing District owns and independently operates South Norwalk Electric and Water (SNEW), a water and electric utility. The utility serves 6,500 customers with electric in South Norwalk and over 9,500 customers with water throughout sections of South Norwalk, East Norwalk, West Norwalk, Rowayton, Silvermine and Wilton.

• Established in 1913 by a special act of the Connecticut State Legislature, the SNEW is governed by a board of 7 elected commissioners who have the authority to handle the affairs of the organization similar to duties of municipal elected officials. The General Manager/CEO reports to the Board of Commissioners. There have been only two General Managers/CEOs in the last 50 years.

• Candidates must have a bachelor’s degree in engineering, business administration, computer science or related field. An MBA and/or Professional Engineering designation is preferred. Candidates must also have significant experience in developing and implementing a strategic business plan, infrastructure development, maintenance and replacement and multi-year fiscal planning and management. Candidates must also have experience in establishing and maintaining a culture that is customer focused and collaborative with both the staff and the commissioners.

• The SNEW has a total 2019-2020 budget of $26 million and 38 full time employees. Direct reports to the General Manager/CEO include Director of Water Operations, Director of Electric Operations, Director of Finance and Services, Director of Customer Care, Key Accounts Manager and Office Manager/Executive Assistant.

Starting salary range: $200,000 – $250,000 +/- DOQ. Residency within a reasonable commuting distance. Candidates should apply electronically no later than February 24, 2020 with resume, cover letter and contact information for 5 work related references to www.GovHRjobs.com to the attention of Heidi Voorhees and Lee Szymborski, GovHR USA, 630 Dundee Road #130 Northbrook, IL 60062 Tel: 847-380-3240.

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SOUTH NORWALK ELECTRIC AND WATER

South Norwalk Electric and Water, a water and electric utility owned and operated by the Second Taxing District, Norwalk, Connecticut, is currently accepting applications for the following position:

FACILITIES MAINTENANCE

Job Description: Primarily responsible for custodial and maintenance support in all offices and facilities operated by South Norwalk Electric & Water to ensure a clean, comfortable and safe environment.

Duties include, but are not limited to:

• Ability to perform all types of cleaning services such as vacuuming, cleaning of bathrooms, emptying trash, dusting desks and replenishing supplies as needed.
• Perform minor building repairs such as changing light bulbs and ballasts and painting walls, trim and ceilings as directed.
• Must be able to bend, reach and lift 100 lbs. or less on a daily basis.
• Set up chairs and conference tables for meetings.
• Organize and order office and cleaning supplies.
• Perform messenger service including mail pick up daily, bank runs, interoffice mail delivery and other errands as directed.
• Must be able to work independently with minimum supervision.

Requirements:

• High school diploma or general education degree (GED)
• Valid Driver’s License with a clean driving record.
• Ability to communicate in English, both written and verbal.

SNEW offers a competitive salary plus a comprehensive benefit package. The application is available at South Norwalk Electric and Water, One State Street, Norwalk, CT 06854, or on our Website at www.snew.org. Applications must be submitted by July 9, 2019 for consideration. EOE